We are aware that customers have experienced some recent issues with the speed and performance of Westlaw AU culminating in some interruption to service.
It is anticipated that Westlaw AU service levels will continue to be impacted today.
The cause of these problems has been identified and will be addressed over the weekend.
If you have any further questions please contact:
Westlaw AU: WestlawAU@thomsonreuters.com
Technical Care: LTA.Customer.Helpdesk@thomsonreuters.com
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Update: I can confirm that the issue that resulted in last week’s outage has now been resolved.
We will continue to closely monitor site performance over the coming days and take additional steps to avoid a recurrence of the issues experienced last week.
We apologise for any inconvenience caused.