Thomson Reuters advises there is a newly encountered issue in ProView which affects 2013 editions of two of our “annual” book titles. Most annuals are not affected and new editions of other eBooks are also unaffected.
For two important legislation-based books, Corporations Legislation and Australian Tax Legislation Volumes 1-3, the Import feature for migrating Notes between eBooks is generating many more than usual “displaced” Notes when users migrate content from the 2012 to 2013 editions. Those notes that are migrated are being correctly attached.
For most eBooks, including other Annuals, we reassure readers that the Annotation Import feature in ProView works as we have foreshadowed, enabling customers to copy their notes from an earlier edition into the newer edition, with ProView then placing those notes correctly within the new edition.
THE SOLUTION – SHORT TERM
A reader’s Displaced Notes are not lost: they are visible upon tapping the Notes icon, and it is possible for users themselves to attach these manually to text in the new edition. Help with manually attaching Displaced Notes is available. Instructions are found in a User Guide, “ProView Annotation Transfer”, and we will be pleased to offer support from Thomson Reuters staff where this will assist. For assistance, please contact Helpdesk 1800 020 548 or email LTA.Helpdesk@thomsonreuters.com.
While it is straightforward to manually attach Notes from into a later edition, we regret the need for this action.
BACKGROUND TO THE ISSUE
We have identified that the displacement is caused by structural changes made to improve how eBook titles work for readers. Clients requested greater speed in opening parts of books or moving to them via cross-references. Addressing this feedback, we divided the new editions into smaller faster-loading files; for instance, Corporations Legislation 2013 now has almost three times the number of files found in Corporations Legislation 2012.
We had not understood fully how the migration of Notes relies on a combination of file structure and the specific text to which the note attaches. By restructuring books, we restricted ProView from identifying the equivalent location for Notes within the new eBooks, thereby generating Displaced Notes.
It is true that some Notes will always be displaced during their migration to a new edition. For instance, with a book’s updating, content will have changed or moved location, thereby preventing a Note from attaching automatically. However, this experience should be the exception rather than more common.
SOLUTION – LONGER TERM
In future, we will avoid restructuring books and will only do so if it is essential to customers’ experience, and only with appropriate client communication.
FORTHCOMING PROVIEW ENHANCEMENT – ANNOTATIONS
More generally, we are pleased to advise forthcoming improvements within ProView to give readers more control in managing their own Annotations and Bookmarks. Readers will be able to label, rename sort and/ or filter bookmarks, notes and highlights. These enhancements are scheduled to release in August.
Once again, please accept our sincere apologies for the inconvenience.