TR Westlaw Technical Issue/Fault
Please be advised there was an overnight issue with our Alert24 publishing system. Today’s Alert24 AU emails have some content from yesterday, 20 July, but no updated content. The Thomson Reuters Technology team have now resolved and the emails have been resolved.
Please be aware some users have experienced issues with alerts not delivering today for the following news sources: The Australian Australian Financial Review Canberra Times Advertiser Westlaw AU alerts are not impacted by these issues. We are investigating the cause of theses issues and will resolve them as soon as possible. We apologise for the ...more
We are experiencing some technical issues with access to Thomson Reuters Westlaw and Westlaw AU/NZ content. This issue is being worked on at the current time and a further update will be posted at 1500 hours AEST. Please use the normal support contact channels to report issues. Regards Australian/New Zealand Technical Support ...more
We are happy to share with you a number of OnePass enhancements that have been implemented in response to customer feedback. Enhancements: Forgot Username & Password Flow enhanced. Profile Creation Confirmation changed. RECAPTCHA Requirement reduced. Local Support Contacts added. Remember Me on this Computer. Reduced Security Question requirement from 3 down to 1. Click here for ...more
Thomson Reuters Westlaw (formerly WestlawNext) continues to evolve and respond to customer needs. We would like to update you on some recent enhancements and provide an update on Known Issues you may have been experiencing. Recent Enhancements We have recently added a number of new features to the site. You may have seen the pop ...more