TR Westlaw Technical Issue/Fault
We are very happy to advise that your new Customer Portal is coming soon! The new portal will bring together training & support information (including live chat), product updates, user guides, Videos, FAQ’s, tips, technical issue updates and more in one easy to access location. The TR Insider Blog will be moving to the new ...more
The Thomson Reuters Westlaw sign-in page is getting a face lift. From Saturday the 14th of October users accessing TR Westlaw via the sign-in page will notice a few minor changes and a fresh new look. These changes are designed to provide consistency across Thomson Reuters online services and to make accessing those services easier. There are ...more
Please be advised there was an overnight issue with our Alert24 publishing system. Today’s Alert24 AU emails have some content from yesterday, 20 July, but no updated content. The Thomson Reuters Technology team have now resolved and the emails have been resolved.
Please be aware some users have experienced issues with alerts not delivering today for the following news sources: The Australian Australian Financial Review Canberra Times Advertiser Westlaw AU alerts are not impacted by these issues. We are investigating the cause of theses issues and will resolve them as soon as possible. We apologise for the ...more
We are experiencing some technical issues with access to Thomson Reuters Westlaw and Westlaw AU/NZ content. This issue is being worked on at the current time and a further update will be posted at 1500 hours AEST. Please use the normal support contact channels to report issues. Regards Australian/New Zealand Technical Support ...more